In a post that appeared on the company’s website, CEO Mike Sievert said systems would need several more hours to be fully functional again.
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“This is an IP traffic related issue that has created significant capacity issues in the network core throughout the day,” he wrote. “Data services have been working throughout the day and customers have been using services like FaceTime, iMessage, Google Meet, Google Duo, Zoom, Skype and others to connect.”
Phone service was affected on the East Coast, including major cities like New York, Atlanta and Miami, as well as L.A. and Chicago, according to the tech-issue tracker DownDetector. Wi-Fi and land-line phone service saw some minor disruptions but those were not widespread.